Terms of Service
These terms cover the dispatch service Rigside Dispatch provides to motor carriers. Your signed dispatch agreement governs the commercial detail; where the two differ, the signed agreement wins.
1. What we are in this relationship
We act as your agent. You hold the operating authority, you hold the insurance, and every load we arrange is arranged in your name and under your authority. We hold no operating authority of our own, we own no equipment, and we do not accept payment for a load on your behalf. Payment for a load goes from the paying party to you or to the factoring company you have named.
2. What you keep control of
Nothing is booked without your approval. You may decline any load for any reason and at any point before you accept it, and you remain free to book loads yourself or through anyone else. Once you accept a load, meeting its terms — the appointment windows, the equipment, the temperature, the paperwork — is yours to do.
3. What we do
We look for loads that match the lanes, equipment and availability you have given us, we negotiate the rate, we complete broker setup packets on your instructions, we request insurance certificates from your agent, and we pass you the rate confirmation for every load before you accept it. We follow up on detention, layover and lumper reimbursement. We do not guarantee any particular volume, rate, or rate per mile: those are set by a market neither of us controls.
4. Fees
Our fee is the amount stated in your dispatch agreement, agreed with you in writing before we contact any paying party on your behalf, and applied only to loads we book for you. It is invoiced to you after a load delivers and it is never deducted from a payment. Loads you book yourself carry no fee. There is no setup fee, no monthly minimum, no charge for the software we give you access to, and no charge for a period in which nothing books.
5. The first five loads
For carriers who have not dispatched with us before, we charge no fee on the first five loads we book, one such offer per operating authority. The five carry no expiry date; they are used up when five loads have been booked. No payment details are taken and there is nothing to cancel — if you stop after the fifth load you owe us nothing and the broker setups filed in your name remain yours. From the sixth load the fee in your dispatch agreement applies. Everything else about a load is unchanged: the paying party settles with you directly, and your own costs remain yours.
6. Ending it
Either side may end the arrangement at any time, with no notice period and no exit fee. Fees already invoiced for delivered loads remain payable. Setup packets and broker relationships were established in your name and stay with you.
7. Liability
We are responsible for the dispatch work we do. We are not responsible for the acts of the parties you contract with, for a load that is not what the paying party described, for delays, or for cargo — those sit with you and your insurance, as they do on any load you book yourself. Nothing here limits liability that cannot lawfully be limited.
8. Governing law
To be completed alongside the signed dispatch agreement for DM UnterkunftNRW GmbH. Until it is, ask us before you rely on it: dispatch@rigsidedispatch.com.
9. Changes
If these terms change, the date at the top changes and current customers are told by email before the change applies to them.